Redman Homes of Indiana

[fred]

My wife and I purchased a Redman home last May. We are currently finding out all the manufactoring short cuts Redman takes. I have found not all the vinal siding is attached to the home. As many as 3 courses were not stapled to the studs. As a result the other night one end of the front side of the homes siding blew off. They say they are going to inspect and correct this but only time will tell. Also where ever there is plumping or electrical line running through the floor there were holes a opossium could come through. They did correct this only after I discoverd it. There are several poor construction issues or quality control issues with this home so be careful if you are looking to buy one. And do a through inspection if you buy one at the time of delivery.

[rmurray]

Your advice about careful inspection is right on the target..Even then your problems would have been tough to spot..Seems like you are getting some response from the facory..Both of your mentioned problems are HUD violations..Your states oversight agency would have ordered Redman to correct them..You are on the right track following the service procedures of your factory...If you have problems do not hesitate to call your states over-site agency...

INDIANA
Richelle Wakefield, CBO
Director Fire & Building Code Enforcement
Indiana Department of Homeland Security
Division of Fire & Building Safety
302 W Washington Street, Room E-241
Indianapolis, IN 46204
Phone: (317) 233-1407
Fax: (317) 233-0307

Good Luck..

[David Oxhandler]

Any home... any type of structure will have some defects after completion. Regardless of location cost site built or factory built a home is a complex system. Half million dollar homes usually have huge "punch lists" of things that need to be corrected prior to and just after occupancy. This is one of the reasons why you are protected by a federally mandated warranty.

Most builders have shifted their attention from the dealer to the end user. Manufacturers have increased quality control and warranty programs to satisfy homeowners. Yet once in a while there is a problem for the homeowner that can fall between the cracks and go unsatisfied.

Redman has a historically done a good job building homes and following up on customer service. If your concerned about post warranty problems, go thru your home put these concerns on record during the warranty period.

Write a numbered list of all the problems. After you have listed each problem then list the dates and names of the people at the dealership and the manufacturer that you spoke to about the problems. Then list the dates that service men came to your home and what they did during that visit.

Also be sure to include:

-1- Your name, address and a telephone number where you can be reached during the day
-2- The name of the manufacturer

-3- The serial number and model number of your home

-4- The HUD label number (the red tag on the back of the home)

-5- The date purchased

-6- The name of the retail business who sold you the home.

-7- Copies of any correspondence or contacts with the retailer and the manufacturer to resolve the problem.

Make copies of this letter. Keep one and send a copy by Certified Mail Return Receipt to:
-1- The Dealership where you purchased the home
-2- The Manufacturer of the home. Factory Addresses

-3- The Agency that regulates manufactured housing in your state.

Every problem is not necessarily a factory defect. All structures regardless of where they are located, what they are used for or how they were built require maintenance and repairs from time to time. See the list of resources here that will help you resolve maintenance and repair issues that are homeowner responsibility

[fred]

Well I have spoken to the new President of Redman homes. And he assures me our concerns will be taken care of. I went around the home last night and there are several places where you can pull the siding away from the home two or three sections at a time. Plus there are cracks in the ceiling and wall mariage lines plus three doors that are not closing easily. I think the home has settled but the dealer insists this is normal for the doors and they just need to reshim them. It took 2 months for the dealers drywall person two get the drywall done once the house was set. So I hope they are quicker this time as the warrenty will be up in May. The dealer did advise me to call the Dept. Of labor if I thought the home has settled and they would come out and inspect. I think I might just do this as he says he has never incontered problems such as this before. So we will see what time holds.

[fredtawney]

Well we called the State of WV Manufactured Housing and an inspector came out and determined the house was not racked right as the floor was 3/4 inchs out of level in one end plus a few other things mentioned before. We are still waiting on a reply from the dealer who had the home set as to the repair and the time seculeded for it to be done. Also in this process I have found out from one of the contractors that the dealer and someone at Redman homes knew of this problem since day one. So even after the home is reparied we still might proceed with a lawsuit if there are merits to do so. Does anyone have any ideas on this? Fred