new Indies home

[belinda]

I ordered my Indies 28x66 in November 2005. It was built and in December and delivered at the end of the month. It was turned down by the State inspector on January 13,2006 due to the frame or camber being bent. My porch on the end of the home is not level. I moved in and am still waitig on the finishers to come and complete the inside of the home. They didn't have enought material sent with the home to complete the setup, so I have a gap in my den floor the marriage line as they call it.
I chose my my own floor plan and made upgrades to the home. They worked with me well during the purchase process, but I have not been happy with them since the home was delivered! When they built the house they didn't use my final purchase agreemet and now I have different finishes on walls and flooring than I wanted. So make sure that if you buy from them that they are on the same page as yourself. These mistakes will cost them because I exspect them to change most of their mistakes or we will go to arbitration. We pay good money for a good product it should be built right and they should stand behind their product.

[robert]

I am sorry you are going through this. Don't let them get away with this. Contact a lawyer if you have to and stick up for your rights. Companies have to be held accountable for their products. You bought the home in good faith...make them stand up for what they sold!!!

Good luck and go get them!

[rmurray]

Most every thing you mentioned are the dealers fault not Indies..They will only order build the home with colors the dealer orders..They do not have a copy of you purchase agreement unless the dealer sent it to them..The set up problem is most likely the fault of the set crew..The inside trim is all dealer responsibility...Even if there was a shortage of materials..The dealer should have gone to the plant and picked them up....Your beef seems to be with the dealer..NOT Indies..Do follow through with the legal work.....Good Luck...

[belinda]

Thanks for your responses, I do know that the state inspector said the factory will be the ones responsible for the frame being bowed and will need to be heated and leveled.As far as the rest I am gonna wait one more week then proceed with the manufactured housing consumer complaint to help resolve these problems. I don't need the headache it's the reason we ordered the home instead of doing a stick build ourselves. But nothing ever goes like you plan. But it seems I'm at their mercy waiting for phone calls and dates and times for them to come and finish the job for I have paid. Their needs to be a last draw of money even when buying a M/H until they are finished with the setup and inspected.
Just my thoughts.......thanks for listening

[rmurray]

Seldom is a home shipped from a plant with a bent frame...Most of the time this is the result of improper jacking or improper care when moving the home onto the land..both would end up as dealer responsibility..You mentioned a "state" inspector..Is Thia person part of your site's SSA (the agency that is the HUD contractor to be sure HUD violations are corrected and reported)...If so they would send you a written copy of their report and any orders they have made to the dealer or manufacturer...these orders usually give them 1 month to correct the problem and they are always taken seriously by plants and dealers..

In today's market most folks finance with real estate mortgage which often have construction loans....These always hold back 10 to 20% of the funds until the home is complete..a lender chosen inspector has looked at the home (usually the appraiser) and the buyer agrees to the final release of the money...Even home only loans require a verbal interview with the buyer before the final release of funds...The buyer almost always has the final say..

[Gene]

Remember you have one right that most forget...picket the dealer. Be sure to check with local law enforcement but normally if you are on public property...such as the sideways...do not block passage...and keep moving...then usually you have the right to picket. If so get a few family or friends make big poster board signs..be organized...write the truth and copies of documents to back up your claims....such as BUYER BEWARE with your information.

Walk where the law allows and watch how fast the dealer takes care of your valid claims.

of course this works if the dealer has a sales center and their customer traffic gets to see you upon entry to their facility. In my 60+ years I've only picketed once and the desired results were very swift. You can cause them to lose lots of business if they don't deal with you.

good luck.

[troy]

Excessive camber is a very common problem with porch models. Porches are substantially lighter than living areas and many plants camber the frame as if there is no difference. If it is over cambered the factory should sent someone out to take care of it. It's not a big deal they have to do it all the time.