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Cannot log in with new password

Posted: Thu Jan 06, 2005 8:53 am
by Donna Baugh
I need to edit my listing and my account information, but I cannot log in.

My user name is Donna Baugh and you gave me a new password yesterday.

Pls. help.

Re: Cannot log in with new password

Posted: Thu Jan 06, 2005 12:11 pm
by Peter
Hello Donna,

We have many postings regarding user names and passwords and the replies are all very similar. Please take a few minutes and look through the "Topics" for information on your question before writing, often the information you seek is already available. Don't forget to to check the "Older Messages" link for more topics.

"We recommend using the first and last name of the person who is responsible for the listing. We make this recommendation so that interested prospects know who to speak with when they call about your listing.

If you have a listing online simply look at the contact name and you will have your user name. Try using your original password once you have remembered your name.

We do not support using email addresses for user names. Complicating a user name with initials and punctuation only increase the likely hood of errors when entering your name.

Computers are absolutely literal. A person who was having great difficualty and becoming very unfriendly after repeatedly entering an incorrect user data explained, "I was only off by one letter". Please don't "assume" any name or password would be different than how you received it.

Please write down your user name and password when you set up your account so it will be easy for you to access your listing(s)."

Thank you,
Peter

Re: Cannot log in with new password

Posted: Sun Jan 16, 2005 10:43 pm
by Jerry Hofrock
It would be nice if you just answered the question or changed your system so it actually works. I have had the same problem. It is not right to have you folks using up my time because you don't have your system working properly.

Re: Cannot log in with new password

Posted: Mon Jan 17, 2005 10:13 am
by Peter
Hello Jerry,

I understand that your frustrated.

I share your frustration in that I find no user account with your name or email address. Please send me the email address you used when you created your account, the exact name you used or give me the number, street address, city, and state of one of your listings. We can't help you if we have don't know what name and email address you used to sign up.

When users log in with the same name and password they used to sign up our system works well.

Thank you,
Peter
[email protected]