Problems with mobile home parts stores
Posted: Mon Oct 31, 2011 1:20 pm
Anyone else out there have problems with their orders from Mobile Home Parts Store in Laurinburg, NC?
I spent several days trying to reach them and kept getting only a recording. I finally told them in my phone message that they would be losing a thousand dollar order if I didn't hear from them. Miraculously, they called me back within the hour. I placed my order and asked the girl to repeat it back to me. She told me that she had the order right and didn't need to repeat it back. I asked her again to repeat the order and she did repeat it, but she wasn't happy about it. I was told I would receive an order confirmation, which I never received. When the order arrived, they had sent one of the doors with the wrong hinge swing. When I finally got someone on the phone (numerous answering machine messages again), the woman I spoke to said that what they sent was what I had I ordered because that is what their order sheet stated. She said they would not be replacing it with the correct door that I did order. The other door I ordered was warped and has to be leaned on forcefully to latch and lock. I requested that the locksets and deadbolts for the front and rear doors be keyed alike, which they are not. Also, one of the door lock sets I ordered is defective.
I hope that no one else has had problems with this company. I'm posting this so that other people might avoid this (I could care less about your problems since I already have your money) company and deal with someone more reputable.
I spent several days trying to reach them and kept getting only a recording. I finally told them in my phone message that they would be losing a thousand dollar order if I didn't hear from them. Miraculously, they called me back within the hour. I placed my order and asked the girl to repeat it back to me. She told me that she had the order right and didn't need to repeat it back. I asked her again to repeat the order and she did repeat it, but she wasn't happy about it. I was told I would receive an order confirmation, which I never received. When the order arrived, they had sent one of the doors with the wrong hinge swing. When I finally got someone on the phone (numerous answering machine messages again), the woman I spoke to said that what they sent was what I had I ordered because that is what their order sheet stated. She said they would not be replacing it with the correct door that I did order. The other door I ordered was warped and has to be leaned on forcefully to latch and lock. I requested that the locksets and deadbolts for the front and rear doors be keyed alike, which they are not. Also, one of the door lock sets I ordered is defective.
I hope that no one else has had problems with this company. I'm posting this so that other people might avoid this (I could care less about your problems since I already have your money) company and deal with someone more reputable.