Employment, Will Relocate

[lcsmith79]

Objective
Assertive self-starter with management experience seeking a position that will utilize skills to contribute to organizational profitability and effectiveness.

Qualifications Summary
Have exceptional interpersonal skills and excellent execution in mentoring, motivating and leading diverse work teams. Proficient in designing effective training and work processes with a strong focus on customer service quality and continual process improvement objectives. Effective conveying direction and acceptance of management process across all functions and levels. Organized, resourceful, effective time management, and multi-tasking. Perform well in fast-paced environment, strong written/oral communication skills.

Experience

Senior Pastor
1/2006-9/2010 Temple Baptist Church, Davenport, Iowa
• Supported accurate financial reporting through prompt processing of invoices, preparation of financial forecasts, and firm controls on expenditures.
• Prepared, submitted and managed facility budgets with the church goals and objectives addressed, tracked variances and ensure smooth recovery process
• Directed the management of an effective inventory control system for equipment, materials, and inventoried supplies to keep costs minimal and most effectively utilize funds
• Excellent written and verbal skills for effective communication and the ability to facilitate large group presentations
• Ability to identify and build relationships within the local area that drives business into the community

General Manager
11/2007 –1/2008 Flying J Inc., Davenport, Iowa
• Manage the complete operation of the Fuel/C-Store.
• Supervised the C-Store Manager, Facility Manager, Accounting Manager, Merchandising Manager and 15-25 indirect reports.
• Responsible for all Plaza employment and Human resources related issues.
• Oversaw the Plaza accounting, maintenance, merchandising and fuel desk functions.
• Ensure compliance with OSHA, EPA and other federal state and local regulatory requirements.
• Approve the operating budgets for the Fuel/C-Store and expenditures in compliance with Company guidelines.
• Monitor local gas competitors and record and set all price changes according to Company policy.
• Submit ancillary reports to the District Management staff.

District Facility Manager, 6 Communities 1,000+ units
5/2007 - 8/2007 Affordable Residential Communities, Davenport, Iowa
• Negotiated bids and contracts with construction companies and private contractors.
• Proficient in marketing the community for selling and leasing.
• Assisted District Manager to select vendors for major construction projects. Worked extensively with community budgets and capital expenditures.
• Extensively worked with forecasting budgets, and Profit and Loss Statements.
• Supervised and coached in the daily repairs and maintenance.
• Managed day to day operations of manufactured housing communities and infrastructure projects.
• Assisted in coordinating a new Maintenance Customer Service Program.
• Responsible for repair, refurbishment and preventive maintenance on company owned rental homes.

Multi-Site Property Manager, 400+units
7/2004 - 5/2007 Affordable Residential Communities, Davenport, IA
• Under the supervision of the District Manager, responsible for all phases of the operation of the manufactured housing community.
• Responsible for the general administration and maintenance.
• Proficient in marketing the community for selling and leasing.
• Organized all personnel and resources ensuring stabilized fiscal operation.
• Managed all financials, budget, and controlling expenses.
• Maintained quality assurance and occupancy of the community.
• Provided a positive resident and employee relation.
• Monitored the delinquency of the property to ensure 90 percent or greater of income/utilities were recaptured.

Program Manager
3/1999 - 7/2004 United Service Community Action Agency, Kansas City, MO
• Administered Emergency Crisis Intervention Program “ECIP”, Low Income Housing Energy Assistance Program “LIHEAP” and Intake Programs.
• Assured compliance with all funding sources for various programs and Agency, as well as, state and federal regulations and employment laws.
• Under the direction of Program Director, managed the total operation implementation of programs.
• Monitored the financial operation of all energy assistance programs.
• Provided intake services to determine outside resources for referral of services.
• Administered Agency policies and procedures regarding personnel and program operations.
• Maintained public relations with other service providers, various programs Boards of Directors and the community at large.
• Trained and developed staff according to the specifications of the funding sources and needs of the agency and programs.

Major Accomplishments

• Substantially improved work productivity while improving staffing and operational cost.
• Created and implemented an effective customer service response driven team process resulting in increased revenue.
• Developed and introduced successful new refurbishment processes.

Education

• Turner High School, Kansas City, Kansas
• Leadership Development, Certificate Program
Hiebert Institute, Rock Island, IL
• Workshops: Human Side of Management, Fred Pryor
First Time Supervisors Training, Career Management Center
Professional Business Writing, Fred Pryor