DON'T BUY A CLAYTON HOME!!
Posted: Wed Mar 17, 2004 12:23 am
We purchased a brand new Clayton single-wide home 4 1/2 years ago. We searched for quite a while ahead of time and thought we had found a great manufacturer. WRONG!
Within a few months, our air conditioning unit quit. Within a year, leaks sprang from improperly tightened pipes within the bath/bedroom wall causing the wall to mold/become rotten. After about a year and a half, the floors began to sink causing tears in the linoleum in the kitchen, nails coming up through the carpet, etc. After 2 years, the air went out a second time.
As for the air unit, the first time it quit, we were told by a half dozen independent repairmen that the unit was improperly installed from the factory and that we should fight to have it removed and another type unit put in. (We could not even get Clayton to send a repairman to look at it....however they did reimburse our costs to have it repaired the FIRST time it quit.) The second time it quit, Clayton told us to turn it over to the insurance company.
We fought tooth and nail to have the mold wall and (especially) the sinky floors repaired. We got absolutely NOWHERE!!!!!!! It sickens me to see people on here spouting about what great customer service Clayton has. We were told by our Clayton dealer that all of our problems had to go through as insurance claims b/c our warranty had expired. The insurance co. argued that they were manufacturing defects, and we knew this. After a lot of bickering back and forth, the insurance co. sent out an adjuster who said that we def had some major manufacturing defects. He told us, in confidence, that we were in for quite a fight and to not give up until our problems were solved b/c we had definitely gotten a lemon of a trailer.
We were then told by our dealer to take our complaints to the top, that there was nothing more they could do. So, we began contacting the higher-ups at the company and manufacturing plant that we were told to contact. That got us absolutely nowhere either. All we got was a lot of run arounds: people who would not take or calls or return them, etc.
We encountered many other problems with Clayton also, but these were the worst. We never did get Clayton and their reps to do anything but lie to us. The situation never did get resolved by them. We did vow, however, to shout from the highest mountain against Clayton every chance we get about their severe lack of "customer service." We wouldn't bother wasting the time to move our stuff into a Clayton home if they GAVE us the nicest, biggest model they have.
And just a little after note, we recently found a couple of other Clayton buyers who had THE SAME EXACT problems with their Claytons that we did!! Is that ironic or what?? We were almost willing to at least say that maybe we ended up with the one lemon of a home that Clayton had....but obviously not. How likely is it that 3 different owners have the same problems??!!
Within a few months, our air conditioning unit quit. Within a year, leaks sprang from improperly tightened pipes within the bath/bedroom wall causing the wall to mold/become rotten. After about a year and a half, the floors began to sink causing tears in the linoleum in the kitchen, nails coming up through the carpet, etc. After 2 years, the air went out a second time.
As for the air unit, the first time it quit, we were told by a half dozen independent repairmen that the unit was improperly installed from the factory and that we should fight to have it removed and another type unit put in. (We could not even get Clayton to send a repairman to look at it....however they did reimburse our costs to have it repaired the FIRST time it quit.) The second time it quit, Clayton told us to turn it over to the insurance company.
We fought tooth and nail to have the mold wall and (especially) the sinky floors repaired. We got absolutely NOWHERE!!!!!!! It sickens me to see people on here spouting about what great customer service Clayton has. We were told by our Clayton dealer that all of our problems had to go through as insurance claims b/c our warranty had expired. The insurance co. argued that they were manufacturing defects, and we knew this. After a lot of bickering back and forth, the insurance co. sent out an adjuster who said that we def had some major manufacturing defects. He told us, in confidence, that we were in for quite a fight and to not give up until our problems were solved b/c we had definitely gotten a lemon of a trailer.
We were then told by our dealer to take our complaints to the top, that there was nothing more they could do. So, we began contacting the higher-ups at the company and manufacturing plant that we were told to contact. That got us absolutely nowhere either. All we got was a lot of run arounds: people who would not take or calls or return them, etc.
We encountered many other problems with Clayton also, but these were the worst. We never did get Clayton and their reps to do anything but lie to us. The situation never did get resolved by them. We did vow, however, to shout from the highest mountain against Clayton every chance we get about their severe lack of "customer service." We wouldn't bother wasting the time to move our stuff into a Clayton home if they GAVE us the nicest, biggest model they have.
And just a little after note, we recently found a couple of other Clayton buyers who had THE SAME EXACT problems with their Claytons that we did!! Is that ironic or what?? We were almost willing to at least say that maybe we ended up with the one lemon of a home that Clayton had....but obviously not. How likely is it that 3 different owners have the same problems??!!