dissatisfied customer

[Rhonda Reading]

My future husband and I purchased a home in Oklahoma to be moved to property we own in Texas. The utilities (water, power, septic, drive, washer, dryer, freezer) were figured into the final price and loan for the home. The figure the salesman came up with was not correct, (way to low) now the owner and salesman have stated that the only thing they can do to get our septic system on our property is not include the freezer, washer and dryer and a promotional storage building. The weekend we bought our home was Grand Opening and they were giving away carports, lawnmowers and storage buildings. We chose a storage building; they will not let us have that either because of the price mistake.

We have come to find out that the reason the pricing was so low was that the dealer never intended to follow the state and county codes with permits, but have a sub-contractor go onto our property and do the work at a low cost. We stopped that by alerting the state Texas Dept of Transportation.

What can we do? We are eager to move into our home, but feel like the contract should be honored. We do not have the money to do the septic ourselves. Really I think there are two contracts and two sets of books on our account. The finance company does not know about the water, electric, drive and septic. Everything that was done looks good, but septic system, it was $2300 to low on the final price.

We need advice? We want everything we ask for when we drove onto their lot to buy the home.

[Randy Eaton]

Hello Rhonda,

Here is a great web-site if you have a complaint, http://www.hud.gov/fha/sfh/mhs/mhssaa.html You can also contact the Better Business Bureau at http://www.bbb.org/ Go to the top left hand corner of their web-page and click on “Find your local BBB.” Pick the state you live in and a list will appear showing the nearest office in your area. You can also write or call them at:

Council of Better Business Bureaus, Inc.
4200 Wilson Bld., Suite 800
Arlington, Va. 22203-1838
Phone: (703) 276-0100
Fax: (703) 525-8277

Start with the BBB and they'll help you with your problem, good luck.

Randy Eaton