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FLEETWOOD'S WARRANTY
Posted: Sat Oct 25, 2003 11:33 am
by Nancy Mitchell
10/25/03
I bought a new (2002-first owner) Fleetwood mobile home the first part of August, 2003. There were a number of items that had to be repaired, etc...No basket in the dishwasher, broken front panel for furnace, leak under sink, non-working toilets...etc.
Fleetwood claims to have a one year warranty.
Since purchasing the home, I have written, (first letter dated 9/8/03) faxed, emailed and called by phone...and have had NO RESPONSE from Fleetwood's customer service. The only thing I was told was "they were working on it."
Just wanted everyone to know that I don't take kindly to being ignored...so therefore will let everyone know what lousy service (or lack thereof) I have received so far. I have called the dealer to see if they can help, so far no response from Fleetwood.
I hate to have to resort to paying an attorney up front to get them off the dime, or to at least get them to ANSWER my calls and letters...A really BAD way to do business, and not good for their reputation. If it was my company, I would certainly make sure the customer service people RESPONDED to the purchaser's attempts to have the warrantied items repaired.
Just venting folks...thanks for listening...but keep it in mind if you plan to buy a Fleetwood.
Nancy Mitchell
Re: FLEETWOOD'S WARRANTY
Posted: Sat Oct 25, 2003 5:54 pm
by Broken Home
A good place to post and vent:
www.fleetwoodhorrorstories.com
Re: FLEETWOOD'S WARRANTY
Posted: Sun Oct 26, 2003 9:40 am
by rmurray
You seem to blaming the wrong company for some of these problems..
You bought an inventory home from a dealer..You mentioned..
"No basket in the dishwasher, broken front panel for furnace, leak under sink, non-working toilets"
No basket..is a dealer problem...probably stolen from his display..he should contact appliance parts place and buy you one..
Broken front panal...likely the dealer caused this problem when installing a/c or on the lot..dealer should be taking care of this..
leak under sink...might well be Fleetwood problem..but a very easy fix..dealer should have water tested home upon set up and repaired..if it was a factory problem..he could have back billed them..The set up manual requires a water test..reason..it is very possible something works loose in shipment...
Non-working toilets...you have not made it clear what you mean..but the above handles all...This home sat on the dealers lot for over 1 year and this could easily be a problem related to the dealer not winterizing the home..freezing on the dealer lot can cause lot of problem..
The point...you should be spending more time talking to your dealer..at least some of these problems are on his door step..he should be very able to correct the others as well..
Re: FLEETWOOD'S WARRANTY
Posted: Mon Oct 27, 2003 10:20 am
by Dan
Mrs. Mitchell's problems and the responce seems to point out an industry problem. No matter who should be fixing the problem, "were working on it" will not cut it!
If some of the problems are truly retailer problems, and from what I see I agree they are, then Fleetwood should contact the retailer and push the job to be done.
The key is somthing Mrs Mitchell said, she does not like being ignored, no one does.
I would bet that if she got a more informative responce about the status of her problems, we might not be looking at this post.
It is not just the manufacturer mentioned in this post, it is throughout the industry. Not taking the extra step in taking care of the problems suffered by the people who pay the bills, the customer, will be the death of this industry.
Maybe the retail salesperson should have taken more time to go over who fixes what. Maybe all the service problems should flow past the retailer first. Mayber the service person at the manufactuer should have passed the concerns on to the retailer and then followed up to see what the status is. Maybe, doing things like they have always been done, isn't a good idea anymore.
Good luck
Re: FLEETWOOD'S WARRANTY
Posted: Mon Oct 27, 2003 6:19 pm
by Eugene Tartt
Very well said Dan! If people would STOP passing the buck, and take a GENIUNE interest in customers and the PRODUCT THEY SELL, this industry and this nation would be a much better place. I don't know alot about Fleetwood, but if the way they treat Nancy is the way they do buisness, I would NEVER do buisness with Fleetwood. It also is a good indication of the class of dealer she dealt with. I know the squeaky wheel ALWAYS gets the grease. Nancy, I would PARK myself in the dealers office and become very squeaky!!
Re: FLEETWOOD'S WARRANTY
Posted: Tue Oct 28, 2003 5:11 am
by Broken Home
It seems to be a way of like for MH owners. There are more and more coming forward every day with problems like this as well as many other problems. Both involve the Dealer and Manufac.
Nancy make all the noise you can!! It may be the only way you can get ANY help!
www.fleetwoodhorrorstories.com
Re: FLEETWOOD'S WARRANTY
Posted: Sat Nov 01, 2003 3:47 pm
by Ray
Under CA law, the dealer and manufacturer are jointly and severally responsible for any defects for the first year. First point of contact is with the salesperson who should put you in contact with dealer's service manager. The service manager should coordinate all repairs either by dealer's crew or manufacturer's service people. I agree with Rmurray that these issues are mostly set-up and dealer issues that should be resolved seamlessly by the dealer without you having to worry about whose fault the defects are. A good lesson for others here- ask to speak to the service manager before you purchase, know what the dealer's policies are for repairs for factory and set up crews. Remember, if you hire your own subcontractors for foundation, setup, etc.- then you become the service manager to determine responsibility and coordination of repairs, a potentially problematic situation.